• As each item is individually handmade, slight variations may occur between items.
• All items of day stationery required  must be ordered at the beginning of the process along with your invitations.
• Upon receipt of your order and  50% deposit, initial proofs will be sent in pdf format for your approval.
• Final proof reading is the responsibility of the customer. Any changes you wish should be clearly stated for each item, dated and returned to us in an email.
• If any changes have been made, another set of pdf proofs will be sent for your approval with the requested changes included. These must be dated  and a statement agreeing they are correct in an email  before we can start your order. Please be aware that we will allow one free change to wording provided by you during the proofing stage so please ensure you have provided the correct details. subsequent changes will incur additional charges.             
• Changes after final proofs have been agreed and work has commenced will incur extra charges.
• The most recent dated version of agreed pdf proofs will be used in the production of your order.
• We will not accept any changes unless these are clearly stated and dated in an email.
• A minimum of  5 weeks is required from receipt of the agreed proofs and balance payment to complete the order. Order of service details must be received by us at least seven weeks before your wedding.
• In the unlikely event that specific components of your chosen stationery becomes unavailable we reserve the right to substitute with items of an equal or greater value and quality. (However we would always notify you first and seek your approval)
• We advise ordering extra stationery to allow for mistakes, at the time of ordering as all  'add on'  stationery will incur a 50% surcharge fee  plus any extra delivery/low order costs incurred  by us to obtain all  materials necessary to produce 'extras'.'
• We work to a tight timescale and clients are fitted into individual slots, therefore you must provide us with the details /wording/names etc for your inserts at the previously agreed times. We will not 'run over' in to another clients slot to accommodate clients failing to provide details in the arranged timescales and may result in the production of your order minus the inserts!

Payment

• The remaining cleared balance payment will become due upon agreement of the approved proofs before any work commences.

Delivery

• Invitation orders are dispatched within app 12 weeks before your wedding date.
• Delivery costs £15 for large stationery orders. Orders of service, placecards etc sent out seperately will incur an extra charge, but we will only charge the amount that it costs us for p & p. Tableplan delivery is £15.
• We will notify you immediately if we anticipate your order will take longer.
• Rush orders may incur an additional charge. Wherever possible we try to accommodate urgent orders free of charge. Please contact us regarding this.
• We cannot accept responsibility for any loss or damage which occurs during transit via any delivery service.
• We cannot be held responsible for any loss incurred due to late delivery for reasons outside our control (postal strike, etc)

Cancellation

• If an order is cancelled after initial order and 50% deposit paid, we shall retain the full deposit paid.
• If an order is cancelled once full production of the approved proofs begin,we shall retain the full deposit and final payment will become due.
• No refund or exchange can be given unless the goods are faulty.
• Your statutory rights are not affected.

Important

During busy times we may be unable to offer a free bespoke service, however we can still change our huge range of invitations on the site to suit your colour schemes. If you wish a bespoke design please contact us at the earliest opportunity to avoid any disappointment.

We advise that most of our invitations,(apart from the very flat designs) if being posted, are sent in greeting card boxes to protect the embellishments from damage in the postal system.

We insist that you order all your stationery at one time including day stationery to ensure continuity, availability and cost of materials.

Copyright All copyright and design rights in all our designs, in the production of stationery, bespoke or otherwise are owned by Invitingly Different.

You are responsible for ensuring that you have permission to use any material (e.g. poems, hymns etc) you ask us to include in your wedding stationery and in particular you indemnify Invitingly Different against any action brought against it for breach of a third party's copyright. Therefore, should you wish to reproduce the text of a hymn in your Order of Service, you will need the permission of the copyright holder (or their appointed agent). You will find details of the copyright holder at the bottom of each hymn's page, although many of the hymns are out of copyright due to their age.